When the office printer’s type began to grow faint (this was one of the old dot-matrix printers), the office manager called a local repair shop where a friendly man informed him that the printer probably needed only to be cleaned. Because the store charged $50 for such cleanings, he said, the manager might try reading the printer’s manual and doing the job himself.
Pleasantly surprised by his candor, the office manager asked, “Does your boss know that you discourage business?”
“Actually it’s my boss’s idea,” the employee replied. “We usually make more money on repairs if we let people try to fix things themselves first.”