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In payments, what is a merchant of record and what does it mean?

In the world of payments, a merchant of record (MOR) is a company or entity that is responsible for accepting and processing payments on behalf of another company or entity. This can be done through various payment methods such as credit cards, online payments, or mobile payments.

The MOR is responsible for handling all aspects of the payment process, including billing and collections, customer service, fraud prevention, and compliance with payment industry regulations. They also typically provide the merchant with tools and resources to manage their payment operations and provide insights into the performance of their business.

Being a merchant of record means that the MOR is the primary point of contact for the merchant’s customers and is responsible for handling any disputes or issues that may arise during the payment process. It also means that the MOR is responsible for the merchant’s financial and legal obligations related to the payment process. Overall, being a merchant of record allows merchants to outsource the complex and time-consuming aspects of the payment process, allowing them to focus on their core business operations.

This page was last updated on January 2, 2023.