Refund Policy
Our Refund Policy
We stand behind our work. If you're not satisfied with the services we've provided, here's how refunds work:
Refundable Fees
Most service fees are refundable within 60 days if you request a refund before we've substantially completed the work. This includes:
- Correspondent banking setup fees (if the bank relationship has not been finalized and onboarded)
- Consulting and advisory fees (if the engagement has not been completed or partially completed)
- Due diligence and compliance review fees (if you terminate before we've delivered our findings)
Refunds will be issued in the same method you used to pay us and typically process within 10 business days of approval.
Non-Refundable Fees
Application assessment fees are non-refundable. Once we've conducted the compliance review of your business and provided our findings, the work is done and the fee cannot be reversed. However, as noted on our Application Assessment Fee page, this fee can be credited against a formal engagement if you move forward within 30 days.
Custom Engagement Terms
If you've signed a custom engagement letter, the refund terms in that agreement take precedence over this general policy. Review your specific contract for details on what is and isn't refundable.
How to Request a Refund
Contact us with details about which fees you'd like to refund and why. Provide your original invoice number and payment method. We'll review your request and respond within 3 business days.
No Refunds for Completed Work
We cannot refund fees for work that's already been completed. If we've delivered findings, established a banking relationship, or finalized a compliance assessment, that work is done and the fee remains earned.