1. Overview
At Faisal Khan, LLC, we are committed to delivering high-quality digital products and consultancy services. We value customer satisfaction and aim to ensure that our clients receive the best possible experience.
Due to the nature of our products and services, we offer a 7-day refund policy under specific conditions. Please read this policy carefully before making a purchase.
2. Refund Policy for Digital Products (E-Books, Guides, Reports, etc.)
All digital products, including e-books, reports, templates, and other downloadable content, are considered final sale and non-refundable once they have been accessed or downloaded. However, we may grant refunds in the following cases:
- Non-Delivery of Product: If you do not receive the purchased digital product due to a technical issue on our end, and we are unable to resolve it.
- Corrupt or Unreadable File: If the file is corrupt or inaccessible, and we cannot provide a functional version.
- Duplicate Purchase: If you accidentally purchase the same digital product multiple times, we will issue a refund for the duplicate purchase(s).
Refund Request Process for Digital Products
To request a refund, you must:
- Contact us at support / at / faisalkhan / dot / com within 7 days of purchase.
- Provide your order number and proof of the issue (such as screenshots of the error message).
- Allow us up to 3 business days to review your request and respond with a resolution.
Refunds will be issued to the original payment method and may take 5-10 business days to process, depending on your bank or payment provider.
3. Refund Policy for Consultancy Services
Our consultancy services involve direct engagement, expertise, and time commitment. Due to the personalized nature of these services, refunds are generally not available after a session or service has been delivered.
However, refunds or rescheduling may be granted under the following conditions:
- Cancellation at Least 24 Hours in Advance: If you cancel a booked session at least 24 hours before the scheduled time, you may be eligible for a full refund or reschedule.
- Failure to Deliver the Service: If we are unable to fulfill our commitment due to unforeseen circumstances on our end, we will provide a full refund or an alternative solution.
- Incorrect Purchase: If you mistakenly purchase the wrong consultancy package and notify us within 7 days before any services have been rendered, we may offer a refund or allow you to switch to the correct service.
Refund Request Process for Consultancy Services
To request a refund, you must:
- Contact us at support / at / faisalkhan / dot / com within 7 days of purchase.
- Provide your order details and reason for the refund request.
- Allow us up to 3 business days to review your request and respond with a resolution.
Refunds will be processed to the original payment method and may take 5-10 business days to reflect in your account.
4. Chargebacks and Payment Disputes
We encourage all customers to contact us directly at support / at / faisalkhan / dot / com before initiating a chargeback or payment dispute. If a chargeback is filed without prior communication, we reserve the right to:
- Challenge the chargeback with evidence of product delivery or service completion.
- Restrict future purchases from our platform.
Unauthorized chargebacks may result in loss of access to Faisal Khan, LLC’s products and services.
5. Contact Us
If you have any questions, concerns, or need assistance regarding our Returns & Refund Policy, please reach out to us:
📧 Email: support / at / faisalkhan / dot / com
or contact us via our Contact Us page.
Our team is available to respond to inquiries within 1-2 business days.
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This page was last updated on March 12, 2025.
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